By Jessica Von Borstel
Interior Check-ins Three Times a Day
Written by
Tahona Society Editorial Team
Published on
Nov 20, 2020
How did you become a bartender?
I started working in a hotel when I was 14. Running plates for the breakfast buffet was my entry into the hospitality industry. I kept working in bars and hotels growing up and eventually when I had to choose between college and bars, the latter seemed like the right decision. I havenโt looked back since.
Define service in 3 words
Make someoneโs day!
How should โthe perfect bar experienceโ be?
To me, any visit to a bar that leaves you with a smile on your face is the perfect experience.
What was the creative process behind your winning cocktail, the Sweet Effort?
Mix Mexican street food, a desire to use my ingredients in as many ways as possible and a little bit of Danish tradition, and you pretty much have the complete inspiration for Sweet Effort. Itโs one of my favorite combinations, with Altos tequila and Danish rhubarb.
Why are the details so importantโnot only to making drinks, but also when it comes to the customer-service experience?
Details make all the difference. To an untrained eye, their absence might be hard to catch, but theyโre what pushes things from good to amazing. That said, there is no one single way to provide a good customer-service experience. But as long as you put your heart and soul into what you doโwithout being a snot about itโyouโre on the road to success.
Why is important to anticipate guest needs? And how you do it?
Itโs a great way to make sure youโll never be in awkward situations with customers. You might not need to have everything they wantโor think they wantโbut as long as youโre on top of your business, and know what your take is, youโve got an explanation for your guest, plus maybe a plan B, and thatโs half the battle right there.
1. I love hugs (!)
2. I originally thought to follow in my parentsโ footsteps. Theyโre both chefs and I always romanticized the lifestyle. Even though I know Iโm not going to be a chefโin this life, at leastโmy love for cooking persists and I cook at home whenever I can.
3. If you put a gun to my head and made me pick just one favorite dish, it would be chicken and waffles. It makes me feel sillyโbut I just canโt give a damn that this ended up my top choice among all the great food Iโve eaten. The little-boy Jeppe would be proud of me.+
Age: 27
Hometown: Kiev
Where are you working these days?
Kew London, Minsk.
Winning cocktail: The El Dorado
What was the creative process?
I was looking to put a twist on a classic Paloma without wrecking the structure. Plus all the ingredients I found were classic Mexican, which tapped into the contestโs local-sustainability requirement. It led to a peach shrub with a citrus-mix and cocoa-bean soda. They combine in a seltzer bottle, along with the tequila; then you serve it as a fizzy drink.
How did you become a bartender?
I started as a coat-check guy in a restaurant, then applied to be bartender. Cocktail culture was just coming into its own in Belarus so I started as a bar-back, then moved up to full bartender and bar manager. And this year, a dream come true: opening my own bar, inspired by the Royal Botanic Gardens at Kew in England.
Whatโs your style behind the bar?
Share and care; really make an effort help every customer.
Your favorite cocktail?
Daiquiris and margaritas. Easy to makeโand easier to drink.
Your idea of the perfect cocktail?
Everything depends on your mood, the place, the time of the year and, of course, personal taste. Guests drink sweeter, stronger drinks in winter; pick fresher options in summer.
Where do you get inspired?
In the kitchenโor working with chefs.
Whatโs your favorite ingredient?
Vodka. Because itโs neutral, itโs easy to jazz up with herbs, citrus, berries, etc.
And the handiest barware?
JiggersโI totally love them!
1.- He doesnโt like sleeping on freshly laundered sheets.
2.- In summer, no toweling off after showersโair-dry only.
3.- Heโs mad for buttered, salted ciabattas and oolong tea with plenty of milk.
4.- He claims to know nothing about wine but loves pairing Mexican oysters with Riesling.
5.- He happens to be lightweight when it comes to drinking.
Age: 36
Hometown: Bogotรก
Where are you working these days?
At my own place, The Bar Club.
Winning cocktail: The Feisty Past
What was the creative process?
I started with a basic shaken mix, then added some โMexican magicโ by building mole-poblano-flavored candy screens that stood behind the glass like an Olmec head.
How did you become a bartender?
I used to work on Royal Caribbean cruisesโas a cocktail waitressโbut I fell in love with bartending.
Whatโs your style behind the bar?
A creative, gastro-mixology lover.
Your favorite cocktail?
Simple drinks, like gin-and-tonics.
Your idea of the perfect cocktail?
A balanced mix where you can taste all the ingredients.
Where do you get inspired?
Anywhere!
Whatโs your favorite ingredient?
Tequila! Itโs versatile and delicious.
And the handiest barware?
Bar spoons. You need them all the time!
1.- Sheโs a great cook whoโs super creative in the kitchen.
2.- She loves traveling all over the world.
3.- Sheโs an inveterate shopaholic.
4.- Sheโs mad for time at the gym.
5- Her secret hobby isโฆplaying Dungeons and Dragons.
Age: 28
Home country: South Africa
Where are you working these days?
Iโm National Brand Ambassador at Truman & Orange.
Winner cocktail: The Tokolosh
What was the creative process?
Youโve got to find the right flavorsโthe ones nearby, in your environmentโand use them as a competitive edge.
How did you become a bartender?
It comes from my love of people, hospitality and creating great drinks.
Whatโs your style behind the bar?
Maybe some say I look a little rough-around-the-edges, at firstโฆbut get to know me and youโll see Iโm all funโand love.
Your favorite cocktail?
I love a good negroni or paloma. The perfect cocktail is all about balance!
Where do you get inspired?
From the everyday, farmersโ marketsโฆ Anything fresh, anything local, anything thatโs trying to โsay something.โ
Whatโs your favorite ingredient?
I love using peppers with fresh, beautiful flavors.
Your favorite barware?
Definitely my tins.
1.- He loves collecting aprons.
2.- Canโt stop gunning that Harley.
3.- Total softie when it comes to animals.
4.- Always ready to hit the great outdoors.